Dealon believes in making your shopping experience phenomenal. Customer Satisfaction along with seamless experience is what we thrive to achieve and in order to make that happen we provide the famous 7-days Return & Exchange Policy.
What is it?
Though we aim to serve you right, our 7-days Return & Exchange Policy is something we created to provide you a complete peace of mind while shopping. You have 7 days, that’s 168 hours, to check your product for any unlikely operational or internal issues. However, if the product is physically damaged or broken upon delivery, you should immediately notify us within 24 hours via email at info@dealon.com.pk so that we can replace your product.
Dealon replacement policy is valid for following situations:
- Damaged or defective item
- Damaged in shipping
- Sent the wrong item
However, to complete replacement of your product, the product should be:
- Undamaged, unused and in the condition in which it was received
- The parcel contains its original product packaging, manufacturer’s containers, documentation, warranty cards, manuals, and all accessories that came in or attached to the product when ordered.
- None of the items mentioned above, including the product itself, is defaced or marked in any way, shape, or form.
When we receive your return, we will resend your ordered item exchanging it for the wrong or damaged product. In case of a return and refund, we’ll issue a refund for the purchase price of the item through bank transfer. We’ll send you an email when we process the credit, generally within a week of receipt. However, note that exchange/return is not applicable on certain products, and in that scenario, you can only receive a refund for that particular item.