1. I don’t want to create an account, can I still place an order?
No, you don’t need to create an account to place an order, you can just fill in the details on the checkout page
2. Do you have an exchange/ return policy?
Our 7-day Return & Exchange Policy is a service we created in order to give you peace of mind. You have 7 days, that’s 168 hours, to check your product for any unlikely issues. We’ll verify your claim and replace the product for you. In case you find any of the following issues, give us a call or email us:
- You accidentally received the wrong product
- You have been overcharged
- You found manufacturer defects
3. To where do you ship? How long does it take you to process an order before it is dispatched?
We deliver all over Pakistan. It takes almost 4-5 days before the order gets dispatched.
4. Where are your packages shipped from?
We are an e-store at the moment operating from Islamabad. Packages are shipped from our warehouse in Islamabad
5. Do you ship packages internationally?
No, we are only shipping the packages within Pakistan
6. What payment methods do you accept?
We offer COD (cash on delivery). Our delivery charges vary product-wise, minimum being Rs. 150.
7. How long will it take to get my order?
Normally it takes 24-48 hours for the parcel to reach you, but it can exceed to 3 days in some cases.
8. How Do I Track My Order?
To track orders, customers will be provided a tracking id via email which can then be used to track orders.
9. How do I place an Order?
To place order, add your product in cart, then go to checkout, fill out all the required details and place order.
10. Who should I to contact if I have any queries?
In case of any query, email us at info@dealon.com.pk
11. Do I need an account to place an order?
Not really. But if you register on our website, you will get all latest details and will be able to track your orders directly.
11. Do I need an account to place an order?
Not really. But if you register on our website, you will get all latest details and will be able to track your orders directly.
12. Oh no! I made a mistake with my order. Can I change it?
If you wish to make changes in an existing order you must do so by contacting us immediately or maximum within 3 hours.
13. I’ve decided to cancel my order, what do I do?
If you wish to cancel an existing order you must do so by contacting us immediately or maximum within 3 hours.